Terms and Conditions of Purchase

When nothing else has worked, millions of people around the world have turned to Okuma’s Wu-Long Tea as a holistic approach to effectively and inexpensively shed unwanted pounds.

If you order a Okuma SmartShip product, we will automatically ship you a new supply of the product you have ordered every month, starting 25 days after your initial order is shipped, and continuing until you cancel. The credit card you are using today will be billed the lowest available price for those product or products when your order is shipped, but shipping will be FREE. You may call our customer service department toll-free at 1-888-8WU-LONG to cancel future shipments, customize the timing of your shipments, or change the credit card used for billing.

You are still at no risk – we guarantee your satisfaction with our 100% Satisfaction Guarantee.

If for any reason you are dissatisfied, simply call our Customer Support department Toll-Free at 1-888-8WU-LONG.

Okuma Nutritionals reserves the right to change the terms and conditions for all promotions at our discretion and without prior notification. Promotions are valid only during the time specified in the offer. Valid dates and times for each offer are based on Mountain Standard Time (MST). Promotional and/or product pricing cannot be applied retroactively to any shipped order or any order pending fulfillment. Returns for promotional items are subject to Okuma Nutritionals’ 100% Satisfaction Guarantee.

Okuma Nutritionals Shipping Policy:
Congratulations on making a commitment to live a healthier, happier lifestyle! Orders are processed and shipped within 5 business days (Monday –Friday) from the date the order is placed. Orders placed on the weekend (Saturday – Sunday) will be processed the next available business day. All Major holidays are excluded for shipment. Orders placed on major holidays will be processed the first business day following the holiday. For ease in tracking your order, tracking number(s) will be sent to the email address specified by the customer once the order has been fulfilled and the shipment has left our warehouse.

Domestic Shipping: Order Processing - 1-2 Business Days

Standard Shipping - 5 Business Days including processing time

APO Shipping - 5 Business Days including processing time

P.O. Box Shipping - 5 Business Days including processing time

International Shipping (Canada and Countries outside USA):

Order Processing - 1-2 Business Days

Standard Shipping - 6 -10 Business Days including processing time

APO Shipping - 6 -10 Business Days including processing time

P.O. Box Shipping - 6 - 10 Business Days including processing time

INTERNATIONAL CUSTOMERS: Shipping & handling fees do not include additional customs tariffs or handling fees that may be assessed by local authorities.  The customer is responsible for any additional fees. Okuma Nutritionals cannot be held responsible or issue refunds for orders that are rejected by customs officials.

Returns: Okuma’s 100% Satisfaction Guarantee
Our 100% satisfaction guarantee ensures that every item you purchase from Okuma Nutrionals meets your high standards -- or you can return it for a replacement or refund.

To return your order, please contact our Customer Service specialists at 888-8WU-LONG or email us at support@okumatea.com to request a Return Authorization Number..

A Return Authorization Number is REQUIRED to return your order. All products included in the original order (including any free or promotional product) must be returned to receive a full refund.  If multiple units were delivered, only ONE unit of like product (e.g. item, box or bag) may have been opened to receive full refund.  All opened units must be included in the return.

We look forward to serving your health and fitness needs.
Customer Support
Okuma Nutritionals, LLC
Toll-Free Phone: 888-8WU-LONG or support@okumatea.com